Returns & Refunds Policy

Last Updated: July 2026

At Nestora Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Returns & Refunds Policy below.

Return Eligibility

You may request a return within 30 days of receiving your order if:

• You received a damaged product.
• You received the wrong item.
• The product is defective or not functioning properly.
• Your item arrived with missing parts or accessories.

Return Conditions

• Items must be unused and in their original condition.
• Products must be returned in their original packaging.
• All accessories and included items must be returned.
• A valid order number or proof of purchase is required.

Items Not Eligible for Return or Refund

• Products damaged due to misuse or improper handling.
• Items returned after the 30-day return period.
• Products marked as Final Sale or Clearance.
• Items returned without prior authorization.
• Normal wear and tear.
• Change of mind after delivery.

How to Request a Return

1. Contact our support team before returning any item.
2. Provide your Order Number and explain the issue.
3. Attach clear photos if the product is damaged or defective.
4. Wait for return authorization and shipping instructions.
5. Return the approved item for inspection.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after 10 business days, please contact your bank or payment provider first. If you still need assistance, contact our support team.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item was damaged, defective, or the wrong product was delivered.