Return & Refund Policy

Last Updated: July 2026

Our Return Policy

At Nestora Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Return request must be submitted within 30 days of receiving your order.
• The product must be unused, unworn, and in its original condition.
• The product must include original packaging and accessories.
• Proof of purchase or order details must be provided.

Non-Returnable Items

Some products cannot be returned due to safety, hygiene, or product-specific reasons, including:

• Used personal care items
• Opened or damaged packaging caused by customer handling
• Gift cards or promotional items
• Items marked as final sale

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Please provide photos or videos of the issue so our team can review and assist you.

How to Request a Return

To start a return request:

1. Contact our support team with your order number.
2. Explain the reason for the return.
3. Wait for return approval and instructions.
4. Ship the product according to the provided instructions.

Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method.
• Refunds may take 5–10 business days to appear depending on your payment provider.
• Original shipping charges may not be refundable unless the item was defective or incorrect.

Order Cancellation

Orders can be cancelled within a limited time before they are processed or shipped. Once an order has been shipped, cancellation is no longer available.

Exchange Policy

If you receive a defective or incorrect product, we may offer a replacement depending on product availability. Please contact our support team for assistance.

Return Shipping

Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

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